Odoo App · WhatsApp & Messaging
WhatsApp for POS
Send POS receipts and order messages over WhatsApp directly from Odoo Point of Sale.
Overview
WhatsApp for POS adds an official WhatsApp Cloud API channel to the Odoo Point of Sale. Once a POS order is validated, the cashier taps Send by WhatsApp and the receipt — plus any configured attachment — lands directly in the customer's WhatsApp.
Built by TechUltra Solutions on Meta's official WhatsApp Cloud API, the module works across a wide span of Odoo versions, from 12.0 through 19.0, so it fits both legacy POS deployments and the current release.
Cashiers and managers can create, edit, remove, and delete WhatsApp numbers and campaigns, schedule messages, configure different WhatsApp templates per scenario, and review the full WhatsApp message history from inside Odoo. The POS WhatsApp Composer surfaces all of this in the POS UI, so the receipt-send step stays a single click on the closing screen.
Key features
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WhatsApp receipts from POS
Send POS receipts straight to the customer's WhatsApp once an order is validated — no email step or printed slip required.
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Configurable POS templates
Configure different WhatsApp templates for different POS scenarios, so receipts, order confirmations, and follow-ups each use the right message.
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WhatsApp Composer inside POS
The POS WhatsApp Composer lets cashiers choose a template, tweak the message, and attach files before the send — directly from the POS interface.
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Number and campaign management
Create, edit, remove, and delete WhatsApp numbers and campaigns from inside Odoo, so the POS team can run multiple touchpoints without involving IT.
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Scheduled WhatsApp messages
Schedule WhatsApp messages to go out later — useful for follow-ups, reminders, and promotional sends tied to POS activity.
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Full WhatsApp message history
Display the full WhatsApp message history against the POS order and customer, so the conversation trail stays inside Odoo for audit and customer-service review.
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Official Meta WhatsApp Cloud API
Runs on Meta's hosted WhatsApp Cloud API — the supported infrastructure for the WhatsApp Business platform, with no third-party gateway in the loop.
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Wide Odoo version support
Available for Odoo 12.0 through 19.0, in both Community and Enterprise — usable on legacy POS deployments as well as the latest release.
Technical details
Specification
- Publisher
- TechUltra Solutions Private Limited
- Technical name
- tus_meta_wa_pos
- Odoo versions
- 12.0, 13.0, 14.0, 15.0, 16.0, 17.0, 18.0, 19.0
- Lines of code
- 8,273
- License
- Odoo Proprietary License v1.0 (OPL-1)
- Price
- $88 (one-time)
Deployment
- Odoo Online
- Odoo.sh
- On-premise
Odoo dependencies
- Point of Sale
- Discuss
- Inventory
- Invoicing
- Odoo WhatsApp Integration (Base)
Support
90 days of bug-fix support, Monday to Friday (10:00–19:00 IST). Raise a ticket at support@techultra.in.
Setup & configuration
From install to first call — here is the path.
- 1
Install the module
In Odoo, open Apps, remove the Apps filter, search for “WhatsApp for POS”, and click Install. The module depends on Point of Sale, Inventory, Invoicing, Discuss, and TechUltra's WhatsApp base integration.
- 2
Set up the Meta WhatsApp Cloud API
In Meta for Developers, register a WhatsApp Business app, attach a phone number, and generate a permanent access token. TechUltra also offers an Odoo X Meta account setup service if you would rather hand this step off.
- 3
Connect Odoo to your WhatsApp Business number
Under the WhatsApp configuration in Odoo, add a provider with the phone number ID, business account ID, and access token. Confirm the test message lands on your phone before going live.
- 4
Configure POS WhatsApp templates
Build the WhatsApp templates you want to use from POS — receipts, order confirmations, follow-ups — and link them to the right POS scenario.
- 5
Send your first WhatsApp receipt
Open Point of Sale, create and validate an order, then click Send by WhatsApp. The POS WhatsApp Composer opens — pick a template, confirm the message, and the receipt lands on the customer's WhatsApp.
Frequently asked questions
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Which Odoo versions does WhatsApp for POS support?
The module supports Odoo 12.0, 13.0, 14.0, 15.0, 16.0, 17.0, 18.0, and 19.0, in both the Community and Enterprise editions.
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How does a cashier send a WhatsApp receipt?
After validating a POS order, the cashier clicks Send by WhatsApp. The POS WhatsApp Composer opens with the configured template; the cashier confirms and the receipt is sent to the customer's WhatsApp.
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Can I use different templates for different POS scenarios?
Yes. The module supports configurable WhatsApp templates, so receipts, order confirmations, and follow-up messages can each use a tailored template instead of one generic format.
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Can I schedule messages to go out later?
Yes. WhatsApp messages can be scheduled rather than sent immediately, which is useful for promotional follow-ups or reminders triggered by POS activity.
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Is the WhatsApp history visible inside Odoo?
Yes. The full WhatsApp message history is displayed against the POS order and customer record, so the conversation trail lives inside Odoo for audit and customer-service review.
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Does this module need Odoo Enterprise?
No. WhatsApp for POS is built for Odoo Community Edition and works on both Community and Enterprise deployments of Odoo 12 through 19.
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Does TechUltra help with the Meta setup?
Yes. TechUltra offers an optional Odoo X Meta account setup service for $100 if you would rather not handle the Meta for Developers configuration yourself.
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What support is included?
The module includes 90 days of bug-fix support, Monday to Friday, 10:00–19:00 IST. Tickets can be raised at support@techultra.in.
Related solutions
Whole-platform solutions that complement WhatsApp for POS.
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Real-time WhatsApp push notifications in Odoo — web, Android, iOS. Customer names in Discuss instead of phone numbers. Compatible with Odoo V12–V18.
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