Which system should be master for products?

Usually Odoo for SKU, cost, stock, and price, and BigCommerce for storefront content (descriptions, SEO fields, images) if your marketing team lives there. The integration supports either direction per field group; we set it during discovery so nobody overwrites the other side's work.

How fast is stock sync, and how do you prevent oversells?

Stock updates push as Odoo moves are validated, typically within a minute. Oversells are prevented by publishing available (not on-hand) quantity, optional safety buffers per SKU or storefront, and by pulling B2B / phone orders into the same Odoo stock pool as the web store.

Do you support BigCommerce multi-storefront?

Yes. Orders arrive with their channel_id and route to the mapped Odoo warehouse, company, price list, or sales team. Stock and price can be published per storefront.

What about BigCommerce B2B Edition?

Supported: company accounts, buyer roles, quotes, invoices, and net-terms orders map to Odoo commercial partners, quotations, invoices, and payment terms. B2B Edition has its own APIs and webhook events, so this is scoped as an add-on to the standard flows.

Connector from the Odoo App Store or custom build?

For a single store with straightforward products, an existing connector plus configuration is cheaper. Multi-storefront, B2B Edition, bundles, custom taxes, or specific fulfilment rules usually push past what connectors do, and patching them costs more than a purpose-built module. We recommend after discovery, not before.

How are refunds and payouts handled in Odoo accounting?

Refunds in BigCommerce create credit notes against the original Odoo invoice; if goods return, a return picking restocks them. Gateway payouts are matched to Odoo bank statement lines, so gateway fees and payout timing reconcile without spreadsheets.

What does it cost and what is the first step?

Fixed-price after a 30-minute scoping call. Bring: BigCommerce plan and storefront count, whether you use B2B Edition, catalog size, warehouse count, current accounting system, and monthly order volume. We reply with scope, connector-vs-custom recommendation, and a timeline.

E-commerce Integration

BigCommerce ↔ Odoo Integration

Run BigCommerce as your storefront and Odoo as the system of record. Orders, customers, catalog and variants, stock, prices, fulfilment, tracking, and refunds sync between the two so warehouse and finance work only in Odoo while the store stays current. Built on BigCommerce's REST Management API, GraphQL APIs, and webhooks, with multi-storefront and B2B Edition handled where you need them.

Last reviewed: August 13, 2026

What it is

A bidirectional integration between BigCommerce (Standard through Enterprise, including B2B Edition and multi-storefront) and Odoo. Order flow: a BigCommerce order fires a webhook, Odoo creates the sales order with customer, addresses, shipping method, taxes, discounts, and payment status, and confirms it into a delivery. Fulfilment flow: when the Odoo picking is validated, the shipment and tracking number post back to BigCommerce, which triggers the customer notification. Catalog flow: Odoo products, variants (attribute combinations), images, weights, and prices push to BigCommerce, or BigCommerce stays master for content-heavy catalogs and Odoo maps SKUs. Stock flow: Odoo on-hand or forecast quantities push to BigCommerce per storefront or channel as moves happen. Financial flow: refunds and cancellations from BigCommerce create Odoo credit notes; payment gateway payouts reconcile in Odoo accounting. Multi-storefront orders carry the BigCommerce channel_id, so each storefront maps to its own Odoo warehouse, price list, company, or sales team.

Why it matters

BigCommerce merchants outgrow the built-in order screen and a bookkeeping app the moment they add a second warehouse, wholesale customers, or a second storefront. Stock oversells because the store does not know about B2B orders taken by phone; finance re-keys refunds; the warehouse ships from a printed order list. Odoo brings inventory, purchasing, accounting, and CRM into one place, but only if the store and the ERP agree in near real time. A well-built integration removes the manual bridge and makes BigCommerce one of several channels feeding one stock pool and one ledger.

Features

Order capture in real time

BigCommerce order webhooks create Odoo sales orders within seconds, including line items, variant SKUs, discounts and coupons, shipping charges, tax lines, gift wrap, and customer notes. Order status changes (cancelled, partially refunded) sync both ways.
Customers and addresses

BigCommerce customers and customer groups map to Odoo partners and price lists. Guest checkouts create partners without duplicating existing records (matched on email). B2B Edition companies map to Odoo commercial partners with child contacts.
Catalog and variants

Products, options and modifiers, variant SKUs, categories, brands, images, weights, and dimensions sync in the direction you choose. Odoo attribute-based variants map to BigCommerce variants one-to-one so stock is tracked per SKU.
Stock and price sync

Odoo pushes available quantity per SKU as stock moves post; safety-stock buffers and per-storefront allocations are configurable. Prices sync per BigCommerce price list, so wholesale and retail storefronts read from different Odoo price lists.
Multi-storefront and multi-channel

Each BigCommerce storefront (channel) maps to its own Odoo warehouse, company, sales team, or fiscal position. Marketplace and social channels sold through BigCommerce arrive with their channel identifier intact.
Fulfilment and tracking back

Validating the Odoo delivery creates the BigCommerce shipment with carrier and tracking number; partial shipments and split deliveries are supported. Pairs with Odoo's carrier connectors so labels print in Odoo and tracking reaches the shopper automatically.
Refunds, returns, and payments

BigCommerce refunds create Odoo credit notes and, where stock returns, a return picking. Payment gateway payouts (Stripe, PayPal, Braintree, and others used via BigCommerce) reconcile against Odoo bank statements.
B2B Edition support

Company accounts, buyer roles, quotes, invoices, and net-terms orders from B2B Edition flow into Odoo: quotes become Odoo quotations, invoices sync status, and net-terms orders respect Odoo payment terms and credit limits.
Connector or custom, chosen honestly

Odoo's App Store connectors cover the basic order / stock loop and are fine for single-store, single-warehouse setups. Multi-storefront, B2B Edition, bundles, and non-standard tax or fulfilment rules usually need custom mapping. We tell you which you need after discovery, and we maintain what we build.
Error handling and monitoring

Failed syncs are queued and retried with back-off; persistent errors surface in an Odoo log with the BigCommerce order or SKU reference so operations can fix data instead of guessing.

How it works

Discovery

Map storefronts, catalog structure (options, modifiers, bundles), customer groups, price lists, warehouses, tax setup, and payment gateways. Decide masters per data type. Output: field-mapping and flow spec.
API and webhook setup

Create a scoped BigCommerce API account, register webhooks for orders, customers, products, and inventory, and configure the Odoo side (connector or custom module) with the mapping.
Catalog and customer load

Initial SKU reconciliation between BigCommerce and Odoo, variant matching, and customer / company import with de-duplication. Reconciliation report reviewed by your team.
Sandbox testing

Full cycle in a BigCommerce sandbox store against Odoo staging: order → delivery → shipment → tracking → refund. Multi-storefront and B2B quote flows tested where in scope.
Go-live and hypercare

Switch webhooks to the live store, run parallel checks for the first days, then hand over the monitoring log and runbook.

Deployment timeline

Single storefront, single warehouse, orders + stock + tracking + refunds: 4–5 weeks. Add catalog sync from Odoo, multiple price lists, and multiple warehouses: 5–7 weeks. Multi-storefront or B2B Edition with quotes and net terms: 6–8 weeks. Migrating history (past orders and customers) is scoped separately.

Best for

BigCommerce merchants moving from QuickBooks / Xero plus spreadsheets to a real ERP; multi-storefront brands running retail and wholesale stores; B2B Edition users who need quotes, credit limits, and invoices tied to accounting; distributors and manufacturers selling D2C on BigCommerce alongside dealer channels; groups with several BigCommerce stores across countries wanting one Odoo instance. Not a fit for very small stores with one warehouse and no accounting needs — Odoo's own eCommerce or a lighter connector may be enough.

Frequently asked questions

Which system should be master for products?

Usually Odoo for SKU, cost, stock, and price, and BigCommerce for storefront content (descriptions, SEO fields, images) if your marketing team lives there. The integration supports either direction per field group; we set it during discovery so nobody overwrites the other side's work.
How fast is stock sync, and how do you prevent oversells?

Stock updates push as Odoo moves are validated, typically within a minute. Oversells are prevented by publishing available (not on-hand) quantity, optional safety buffers per SKU or storefront, and by pulling B2B / phone orders into the same Odoo stock pool as the web store.
Do you support BigCommerce multi-storefront?

Yes. Orders arrive with their channel_id and route to the mapped Odoo warehouse, company, price list, or sales team. Stock and price can be published per storefront.
What about BigCommerce B2B Edition?

Supported: company accounts, buyer roles, quotes, invoices, and net-terms orders map to Odoo commercial partners, quotations, invoices, and payment terms. B2B Edition has its own APIs and webhook events, so this is scoped as an add-on to the standard flows.
Connector from the Odoo App Store or custom build?

For a single store with straightforward products, an existing connector plus configuration is cheaper. Multi-storefront, B2B Edition, bundles, custom taxes, or specific fulfilment rules usually push past what connectors do, and patching them costs more than a purpose-built module. We recommend after discovery, not before.
How are refunds and payouts handled in Odoo accounting?

Refunds in BigCommerce create credit notes against the original Odoo invoice; if goods return, a return picking restocks them. Gateway payouts are matched to Odoo bank statement lines, so gateway fees and payout timing reconcile without spreadsheets.
What does it cost and what is the first step?

Fixed-price after a 30-minute scoping call. Bring: BigCommerce plan and storefront count, whether you use B2B Edition, catalog size, warehouse count, current accounting system, and monthly order volume. We reply with scope, connector-vs-custom recommendation, and a timeline.