Solution — Notifications
Odoo WhatsApp Push Notifications
Real-time WhatsApp notifications surfaced inside Odoo — across browser, Android, and iOS. Replaces the constant tab-switching between WhatsApp and Odoo with a single consolidated alert stream tied to the customer record.
Last reviewed:
What it is
An installable Odoo module that connects your existing WhatsApp Business account to Odoo's Discuss / Chatter channels and surfaces every inbound WhatsApp message as a real-time push notification — in the browser tab, in the Odoo Android app, and in the Odoo iOS app simultaneously. Built for Odoo 17 and 18 Enterprise, as listed on the Odoo App Store; it needs Odoo's WhatsApp Messaging app, which is Enterprise-only, so it does not run on Community.
Why it matters
Sales and support teams who handle WhatsApp from inside Odoo lose minutes per ticket switching between the WhatsApp web UI and Odoo. Field staff miss alerts because they keep WhatsApp on the phone and Odoo on the laptop. High-volume teams misread threads because Discuss shows raw phone numbers (`+91 98xxx…`) instead of the customer's name. Push Notifications fixes all three: notifications follow you across devices, and customer-name resolution makes triage instant.
Features
| Capability | What it does |
|---|---|
| Mobile push (Android + iOS) | Inbound WhatsApp messages trigger native notifications inside the Odoo mobile app on Android and iOS. Tap the notification to land directly in the relevant Discuss thread — no app switching. |
| Browser push | Instant alerts in Chrome, Firefox, Safari, and Edge while you're working in the Odoo web UI. The badge persists until the message is read in Discuss. |
| Customer-name resolution | Automatically matches inbound WhatsApp numbers against your Odoo Contacts and shows the customer's name instead of the raw phone number — across Discuss threads, Chatter, and notifications. |
| Cross-platform consolidation | Notifications de-duplicate across desktop browser + Android + iOS. Marking the message read on one device clears the badge everywhere. |
| Plugs into existing Discuss | Works on top of Odoo's Discuss subsystem rather than replacing it. No data migration, no parallel inbox, no second source of truth. |
| Odoo 17 and 18 support | Listed on the Odoo App Store for Odoo 17 and 18 (as of October 2026), Enterprise edition only; the App Store listing carries the current list. Distributed via the Odoo App Store. |
How it works
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Install the module
Install via the Odoo App Store on your existing Odoo instance (Odoo 17 or 18 Enterprise). No infrastructure change.
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Connect your WhatsApp credentials
Point the module at your existing TechUltra WhatsApp connector (or your Meta WhatsApp Cloud API credentials). Customer-record matching is enabled by default.
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Enable push for your team
Each user enables push permissions on their devices — browser permission for the web UI, Odoo mobile app for Android / iOS. Per-user, per-device opt-in.
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Notifications start flowing
Every inbound WhatsApp message routed to a user's Discuss channels triggers a push notification on every enabled device, with the customer name pre-resolved.
Deployment timeline
Installation and configuration is typically a 1–2 day engagement: 0.5 day to install + connect credentials, 0.5 day for team rollout + browser permissions, plus 1 day of validation across devices. If you don't yet have WhatsApp wired into Odoo at all, our WhatsApp ↔ Odoo Integration is the prerequisite — typical 4–6 week project including Meta API onboarding.
Best for
Customer-facing SMEs and MSMEs already running WhatsApp inside Odoo who lose time switching between channels — sales teams managing leads, support teams handling tickets, field operations needing critical alerts on mobile. Especially valuable when (a) customer triage is slowed by raw phone numbers in Discuss, (b) team members are on Odoo web and miss WhatsApp activity until they pick up the phone, or (c) the volume is high enough that consolidated cross-device notifications meaningfully reduce missed messages.
Frequently asked questions
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Which Odoo versions does this module support?
Odoo 17 and 18, Enterprise edition only (it needs Odoo's WhatsApp Messaging app), as listed on the Odoo App Store in October 2026. Ask us about Odoo 19 and 20 — see the App Store listing for the current supported-version list.
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Do we need a separate WhatsApp Business account?
Yes — you need an active WhatsApp Business / Meta Cloud API setup. If you don't already have WhatsApp wired into Odoo, our WhatsApp ↔ Odoo Integration is the prerequisite engagement and covers Meta onboarding, template approval, and the integration build.
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Does this replace Odoo Discuss?
No — it sits on top of Discuss and surfaces messages as push notifications. Discuss is still the inbox; this module just makes sure your team sees activity in real time across browser, Android, and iOS without alt-tabbing.
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How does customer-name matching work?
Inbound WhatsApp messages are matched against the phone number on your Odoo Contact records. When there's a match, Discuss / Chatter shows the customer's name instead of the raw phone number. Unmatched numbers continue to show the number with a one-click 'create contact' action.
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How long does deployment take?
Typically 1–2 days end-to-end: install, credential connect, per-user device permission setup, validation. The slow path is if you don't yet have WhatsApp connected to Odoo — that's a separate 4–6 week integration engagement.
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Can different teams get different notification scopes?
Yes — notifications follow Odoo's existing Discuss channel routing. Sales sees sales channels, support sees support channels, etc. Per-user device opt-in means individual team members control which devices ping.
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Is Odoo WhatsApp Push Notifications an app or custom work?
It is an installable module from the Odoo App Store, not a custom build. You install it on your existing Odoo instance with no infrastructure change, then point it at your TechUltra WhatsApp connector or your Meta WhatsApp Cloud API credentials. Setup with us typically takes 1–2 days. The WhatsApp Push Notification app listing has the current details.
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Does reading a WhatsApp message on one device clear the notification everywhere?
Yes. Notifications de-duplicate across the desktop browser, the Odoo Android app and the Odoo iOS app, so marking a message read on one device clears the badge on the others. In the browser, the badge stays until the message is read in Discuss. Tapping a mobile notification opens the matching Discuss thread directly, so you can reply without switching apps.