AI solution
AI answering customers is a governance question first.
An agent that replies to customers is acting on your behalf, in public, at volume. What it may say and what it may do are separate decisions.
WhatsApp is where AI in Odoo becomes customer-facing, which changes the risk. A wrong answer in a report is an internal problem; a wrong answer to a customer is not.
So the configuration work is mostly about boundaries — what the agent can see, what it can commit to, and where the handover to a human sits. The messaging integration itself is well-trodden.
Solution AI WhatsApp chatbot — the full solutionWant this scoped for your operation?
A 30-minute conversation with someone who has configured Odoo's AI in production — including the parts that did not work.