Refund & Cancellation Policy

We value our clients and strive to ensure complete satisfaction. This Cancellation & Refund Policy outlines the terms under which you may cancel services or request refunds from TechUltra Solutions. We review each request on its merits; this page sets the default framework and any signed engagement contract takes precedence where it conflicts.

1. General policy

All cancellations and refund requests must be made in writing to info@techultrasolutions.com. Each request is reviewed individually for fairness and consistency with the engagement terms agreed in writing at the start of the project.

2. Cancellation terms

2.1 Fixed-price projects

• Before work starts: If you cancel before project kick-off — i.e., before we allocate resources or begin work — a full refund may be issued, less any administrative fees explicitly listed in your contract.
• During development: If cancellation occurs after work has started, a prorated refund is issued based on the work completed up to the cancellation date.
• After completion: Once the full project has been delivered and accepted, refunds are not available. Issues with delivered work are handled through the warranty / hypercare clause of your contract.

2.2 Retainer or ongoing services

• Cancelling a recurring monthly or annual service agreement requires at least 15 days' written notice.
• Services already rendered during the current billing cycle are non-refundable; the notice period covers the remainder of the cycle.

3. Refund terms

3.1 Eligibility

Refunds may be approved when one of the following applies:

• A clear breach of agreed deliverables that cannot be remediated within a reasonable timeframe.
• Delays exceeding 30 business days that are not caused by client-side dependencies (data, sign-off, third parties).
• Technical issues on our side that prevent delivery of essential services.

3.2 Non-refundable

• Payments for consulting hours or paid discovery phases that have already been delivered.
• Work completed against client-approved scope.
• Domain registration, third-party tools, or licenses purchased on the client's behalf — these are billed by the third party, not us.
• Anything specifically marked "non-refundable" in a signed engagement contract.

4. Refund process

• Eligible refunds are issued to the original payment method.
• Processing time after formal approval is 7–10 business days.
• You receive a confirmation and transaction reference once the refund is processed.

5. Client responsibilities

To keep delivery on track, clients are responsible for:

• Reviewing proposals and deliverables carefully before payment and at each milestone sign-off.
• Promptly reporting service issues so we can resolve them inside the warranty / hypercare window.
• Providing timely approvals, data, and feedback — many cost overruns are caused by client-side delays we have no control over.

6. Disputes & chargebacks

If a client initiates a chargeback without first attempting resolution through our support channel, we reserve the right to contest the chargeback and may suspend all current and future services until the matter is resolved.

7. Legal compliance

This policy aligns with the legal framework of India, including the Information Technology Act, 2000. Clients outside India should adhere to local laws that apply to them and notify us of any conflicts at the time of agreement so we can adapt the engagement contract accordingly.

8. Changes to this policy

We reserve the right to modify this policy at any time. Updated versions are posted on this page and become effective immediately. The "Last updated" date at the top of this page reflects the most recent change.

9. Contact

For questions, cancellation requests, or refund requests, contact:

• Email: info@techultrasolutions.com
• Phone: +91 99988 85804
• Office hours: Monday – Friday, 10:00 AM – 7:00 PM IST