Odoo App · Inventory & Returns
RMA Management | Customer & Supplier Returns
Centralize the entire return-merchandise-authorization process in Odoo — customer and supplier returns, refunds, and stock movements in one workflow.
Overview
RMA Management gives Odoo a single, structured place to handle returns — for both the goods your customers send back and the goods you return to suppliers — while keeping full traceability across Sales, Purchase, Inventory, and Accounting.
Built by TechUltra Solutions, the module turns ad-hoc return handling into a repeatable RMA workflow: define standard return reasons, let customers raise and track requests from the Odoo portal, and have approved returns generate the right stock transfers automatically.
Financial follow-through is built in — generate customer refunds and credit notes straight from the RMA record, and apply configurable restocking fees where they're warranted. A dashboard groups RMAs by status so support and warehouse teams always know what's outstanding.
Key features
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Customer return management
Raise and manage customer return requests through a streamlined RMA workflow, from request to approval to refund.
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Supplier return management
Handle returns of goods to your suppliers with the same structured tracking and documentation as customer returns.
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Customer portal integration
Customers submit and track their return requests directly from the Odoo customer portal — no email back-and-forth.
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Configurable return reasons
Define your own return reasons to standardize how returns are categorized and processed across the team.
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Refunds and credit notes
Generate customer refunds and credit notes directly from the RMA record, keeping the financial trail tied to the return.
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Restocking fees
Apply configurable restocking fees to returned products when your policy calls for them.
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Automated inventory movements
Approved returns automatically generate the required stock transfers, so warehouse figures stay accurate without manual entry.
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RMA reporting and dashboard
View RMA records grouped by status with multiple chart views to keep returns visible and under control.
Technical details
Specification
- Publisher
- TechUltra Solutions Private Limited
- Technical name
- rma_management
- Odoo versions
- 16.0, 17.0, 18.0, 19.0
- License
- Odoo Proprietary License v1.0 (OPL-1)
- Price
- $34.95 (one-time)
Deployment
- Odoo Online
- Odoo.sh
- On-premise
Odoo dependencies
- Sales
- Purchase
- Inventory
- Accounting
- Customer Portal
Support
90 days of bug-fix support, Monday to Friday (10:00–19:00 IST). Raise a ticket at support@techultra.in.
Frequently asked questions
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Does it handle both customer and supplier returns?
Yes. RMA Management covers both directions — returns your customers send back to you, and returns you send back to your suppliers — using the same structured workflow.
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Can customers raise returns themselves?
Yes. The module integrates with the Odoo customer portal, so customers can submit a return request and track its status without contacting your team directly.
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Does approving a return update stock automatically?
Yes. When an RMA is approved, the module automatically generates the required inventory transfers, so your stock figures stay accurate without manual moves.
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Can I issue refunds or credit notes from the RMA?
Yes. You can generate customer refunds and credit notes directly from the RMA record, keeping the accounting tied to the original return.
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Can I charge a restocking fee?
Yes. Restocking fees are configurable and can be applied to returned products where your return policy requires them.
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Which Odoo versions are supported?
The module supports Odoo 16.0, 17.0, 18.0, and 19.0.
Related services
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