How to Connect WhatsApp to Odoo Community: Setup Guide

Editor’s note (August 2026): this article covers WhatsApp integration with Odoo 17 Community as it stood at the time; the current release is Odoo 19 — see Odoo 19 features for what has changed since.

Benefits of Using Odoo 17 Community with WhatsApp

25-40%

increase in Revenue

5X

Increase in conversion rates

45-60%

Abandoned Carts reconverted

24/7

Availability

Saved 30%

Customer service, support & operation costs

2.5 Billion

hours saved with WhatsApp Chatbot

67%

of people relied on Chatbot support

75%

of Online Shoppers Prefer Personalized messages

WhatsApp integration features in Odoo 17 version Community

Frequently Asked Questions on Odoo Community WhatsApp Integration

Can WhatsApp be integrated with Odoo Community Edition?

Yes, it is possible with the help of TechUltra Solutions’ services on WhatsApp Odoo Community integration services. We can easily integrate both the enterprise edition and the community edition of Odoo with WhatsApp for flawless communication and lead generation.

What are the benefits of integrating the Odoo Community with WhatsApp?

There are many benefits of using Odoo community with WhatsApp such as:

• Easily add predefined templates from WhatsApp messages.
• Get all WhatsApp notifications in Odoo.
• Message from any module to WhatsApp
• Access all the chats from any Odoo module
• Multi Companies and Multi Providers
• Official WhatsApp Cloud API - By Meta(Facebook)
• WhatsApp Templates: Simple, Dynamic, With/Without Attachment, Multilingual, Multi Categories and Multi Models wise Templates.
• Add/Remove Agents/Internal Users in particular WhatsApp Conversation in Odoo.
• Media files such as product videos, pictures, PDF, .doc files etc can be sent within a single click.

What are the advantages of using Odoo community version?

• Improved efficiency.
• Free Odoo ERP software for use.
• Capable of providing Distinctive operational tools.
• Easily manage a moderate level of business operation.
• Best Option for businesses who want to get acquainted with Odoo

What kind of growth can I expect after WhatsApp Odoo Community integration?

Here is the growth that one can expect after WhatsApp Odoo Community Integration with some statistics that can help in making a clear-cut decision regarding the integration.

• 25-40% increase in Revenue
• 5X Increase in conversion rates
• 45-60% Abandoned Carts reconverted
• 24/7 Availability
• Saved 30% Customer service, support & operation costs
• 2.5 Billion hours saved with WhatsApp Chatbot
• 67% of people relied on Chatbot support
• 75% of Online Shoppers Prefer Personalised messages

Is WhatsApp Odoo integration secure?

Yes, the integration is designed with security in mind. It adheres to industry-standard encryption protocols, ensuring the confidentiality of your communication.

Features that are unique to TechUltra Solutions’ Odoo Community WhatsApp Integration module

• Interactive Message Templates - List, Buttons, Single Product and Multi Product
• Live and WhatsApp Chat Simultaneously in Discuss
• When Incoming WhatsApp Message Seen/Read in odoo, Double Blue Tick (Read Receipts) in WhatsApp.
• When Odoo Message Sent, Delivered, Read in WhatsApp - Single, Double Gray Tick and Double Blue Tick (Read Receipts) in Odoo Chatter and Discuss.
• Reply and React Message Feature: Reply/React on Particular Message in WhatsApp will be added in the same thread in Odoo.
• Send WhatsApp Message Button hide from Sidebar Chatter if message not received in the last 23 hours. First Need to send a template to start a conversation.
• WhatsApp Marketing - Broadcast Messages
• WhatsApp Marketing Status & History
• Configure, Send and Schedule Different WhatsApp Marketing Campaign & Templates
• Configure Different WhatsApp Marketing Campaign & Templates
• Smart Buttons of WhatsApp Status like Sent, Received, Read, Delivered, Fail, etc., in WhatsApp Marketing History
• Contact Message History Tab in WhatsApp Marketing
• Use Interactive Message Templates in WhatsApp Marketing
• WhatsApp Chatbot - Create/Edit Chatbot Script/Flows Anytime
• WhatsApp Chatbot History
• Use Interactive Message Templates in WhatsApp Chatbot
• Perform Action like Create Lead, Add/Assign Agents
• WhatsApp Automation
• Free Odoo and Meta Side Configuration, Training and Support

See the WhatsApp Odoo integration page for the current module line-up.